Perkins+Will – HUB Enterprise Desktop App

DEC 2016・UI DESIGN・PROTOTYPING & TESTING

Perkins+Will is a global architecture firm.

My largest and longest project with them was a UI/visual update of the HUB, their desktop site that serves as the firm's CRM and employee, client, and project library.

I redesigned the HUB’s interface using Angular Material components, ensuring enough flexibility to scale and accommodate new apps to be added into the platform.

The team designed and launched HUB 1.0 several years back, and struggled to gain adoption.

Project information was usually incomplete and inaccurate, the data relied on manual input, and there were significant usability and technical issues.

The original scope was a purely visual update, but I eventually introduced several new features to improve the UX:

1) A new personalized home/dashboard screen for CRM users, making it easier to view and update project status, opportunities, and contacts from the same page, and

2) A new type-ahead search, after I found that search was users’ primary mode of navigating the site.

Measuring Results

While I wasn’t able to get the specifics, HUB saw an increase in active use, site visits, and the amount of project data being updated on the site.

To gain more insight, I got the team to use Hotjar to collect user ratings and open-ended feedback.

The feedback was overwhelmingly positive, with users commenting on the new UI and on noticeable improvements to the site’s usability, speed, and performance.

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More work samples…

High-Fidelity Prototype (Desk) – includes 100+ states and clickable screens 💪